Refund & Cancellation Policy

At Yajoon Travel, we are committed to providing flexible and transparent booking terms for all our private tours in China. Please review our refund and cancellation policy carefully before making your reservation.

Booking Confirmation

Your booking is confirmed once we receive your full payment and issue a confirmation email with your itinerary details.

Cancellation & Refund Terms

Refunds are calculated based on the date we receive your written cancellation notice (via email to business@yajoontravel.com):

• Cancellation made 30 days or more before departure: Full refund of all payments received.
• Cancellation made 15–29 days before departure: 70% refund of all payments received.
• Cancellation made 7–14 days before departure: 50% refund of all payments received.
• Cancellation made less than 7 days before departure: No refund will be issued.

Modifications & Changes

• Itinerary changes (e.g., date adjustments, activity additions) are subject to availability and may incur additional fees.
• Name changes on confirmed bookings are allowed free of charge up to 7 days before departure.
• We reserve the right to modify the itinerary due to weather, safety concerns, or unforeseen circumstances, with full refund options offered for major disruptions.

No-Shows

If you do not arrive for your tour without prior written notice, no refund will be issued.

Force Majeure

We are not liable for cancellations or disruptions caused by events beyond our control, including but not limited to natural disasters, government regulations, border closures, or airline cancellations. In such cases, we will offer rescheduling or credit options instead of refunds, where possible.

Refund Processing

Approved refunds will be processed within 7–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have any questions about our refund policy, please contact us at business@yajoontravel.com.