Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: September 11, 2026

At Yajoon Travel, we are committed to providing flexible and transparent booking terms for all our private tours in China. Please review our refund and cancellation policy carefully before making your reservation.

Booking Confirmation

Your booking is confirmed once we receive your full payment and issue a confirmation email with your itinerary details.

Cancellation & Refund Terms

Refunds are calculated based on the date we receive your written cancellation notice (via email to business@yajoontravel.com):

  • Cancellation made 30 days or more before departure: Full refund of all payments received.
  • Cancellation made 15–29 days before departure: 70% refund of all payments received.
  • Cancellation made 7–14 days before departure: 50% refund of all payments received.
  • Cancellation made less than 7 days before departure: No refund will be issued.

What Is Refundable vs. Non-Refundable

Refundable (per the cancellation schedule above):

  • Tour service fees (private vehicle, driver, English-speaking guide)
  • Entrance tickets and scheduled activity fees
  • Accommodation booked through Yajoon Travel

Non-Refundable:

  • China visa application fees paid directly to embassies or consulates
  • International air tickets (booked independently by travelers)
  • Visa invitation letter processing fee, once submitted to authorities
  • Any third-party costs already incurred by our suppliers that cannot be canceled

How to Request a Refund

  1. Email your cancellation request to business@yajoontravel.com with your booking reference number.
  2. We will review your request and confirm the refund amount within 24 hours.
  3. Approved refunds are processed within 7–10 business days to your original payment method.

Modifications & Changes

  • Itinerary changes (e.g., date adjustments, activity additions) are subject to availability and may incur additional fees.
  • Name changes on confirmed bookings are allowed free of charge up to 7 days before departure.
  • We reserve the right to modify the itinerary due to weather, safety concerns, or unforeseen circumstances, with full refund options offered for major disruptions.

No-Shows

If you do not arrive for your tour without prior written notice, no refund will be issued.

Force Majeure

We are not liable for cancellations or disruptions caused by events beyond our control, including but not limited to natural disasters, government regulations, border closures, or airline cancellations. In such cases, we will offer rescheduling or credit options instead of refunds, where possible.

Refund Processing

Approved refunds will be processed within 7–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

Questions?

If you have any questions about our refund policy, please contact us:

  • Email: business@yajoontravel.com
  • Phone / WeChat: +86 139 1116 1073
  • WhatsApp: +852 7011 4813